GoodChoice IT charges £100 per user, per month for fully managed IT support and cyber security together, or £65 for support with Cyber Minimum. 5-user minimum. Every price on this page is confirmed at a free visit before you commit to anything.
Prices reviewed September 2026.
“We’ve been managing IT in Surrey for 20 years, and it’s not something we’ll price on a website. An engineer sees your setup before you see a number from us.”
Dave Lane, founder, GoodChoice IT
RECOMMENDED PACKAGES
CYBER ONLY
Cyber Standard, standalone
£50per user / month
Our cyber package to dramatically reduce the chances of a successful cyber attack. Already have IT support elsewhere? This is layered on top of whoever handles it today.
Included:
- Microsoft 365 backed up and restorable
- Malicious websites blocked automatically
- Spam and phishing filtered out (3rd-party filter optional)
- Phones and tablets managed like any other device
- AI penetration testing, acted on, not just run
- Monthly staff training + regular phishing tests
- Risk assessments, not a one-off health check
- AI-driven patch management by actual risk
- Outgoing email locked down against spoofing
- Microsoft 365 properly hardened
- A unique password per system, per person
- Dark web monitoring for leaked logins
- A full record of every device and licence
- Brought in line with Cyber Essentials as a baseline
MINIMUM
Support + Cyber Minimum
£65per user / month
Everything you need to keep IT running day to day, with security you won’t be embarrassed by.
Support:
- Unlimited remote support, no per-ticket charge
- We spot and fix most problems before you notice
- Covers the IT equipment you have on day one
- On-site visits available, billed per visit
- A named engineer and success manager on your account
Cyber Minimum, the minimum standard we’re happy to offer, for budget-conscious companies:
- Antivirus and malware protection on every device
- Need to install something or change a setting? A simple pop-up asks what it’s for, no admin password needed. It goes straight to an engineer, who approves it in minutes. Access reverts back automatically once it’s done, no ticket, no waiting on hold
- Security patches applied automatically
- Passkeys set up during onboarding where supported
- A basic automated scan for weak points
STANDARD
Support + Cyber Standard
£100per user / month
IT handled properly, not just kept alive. On-site, out of hours, and our strongest cyber security.
Everything in £65, plus:
- On-site visits included, no per-visit bill
- Support outside normal working hours
- A regular sit-down to review tech and plan next year’s budget
Cyber Standard, our cyber package to dramatically reduce the chances of a successful cyber attack:
- Microsoft 365 backed up and restorable, the one thing Minimum doesn’t have
- Malicious websites blocked automatically
- Spam and phishing filtered out (3rd-party filter optional)
- Phones and tablets managed like any other device
- AI penetration testing, acted on, not just run
- Monthly staff training + regular phishing tests
- Risk assessments, not a one-off health check
- AI-driven patch management by actual risk
- Outgoing email locked down against spoofing
- Microsoft 365 properly hardened
- A unique password per system, per person
- Dark web monitoring for leaked logins
- A full record of every device and licence
- Brought in line with Cyber Essentials as a baseline
Lite users don’t pay full price: people who only access your systems occasionally, staff who just need email, and contractors who don’t need full support aren’t charged the £65/£100 rate. Just £10 per user, per month, covering their licensing and the occasional support call.
Getting started, any plan above: onboarding (audit, network documentation, security baseline) is £500–£1,500, a one-off, whichever plan you choose.
Not included at any tier: phones, broadband/connectivity, new or replacement equipment, and one-off projects (migrations, office moves). All priced separately below.
WHY ISN'T THIS £5 OR £10 A MONTH?
The remote monitoring and antivirus tools alone, the software a provider needs just to watch and protect one device, wholesale for roughly £5 to £12 per device, per month. That’s before anyone’s time is counted: no technician, no helpdesk, no engineer on-site. A £5 or £10 a month price doesn’t cover the tools, so something else has to give.
| At a unrealistic £5–£10/month price | GoodChoice IT |
|---|---|
| Doesn’t even cover our cost of the essential monitoring and security tools | £65–£100 covers the tools and the time to use them |
| Support capped, queued, or charged per incident | Unlimited remote support, no per-ticket charge |
| Security usually means antivirus and nothing else | MFA, phishing training, dark web monitoring, patch management |
| A ticket queue or chatbot when something breaks | A named engineer and success manager on your account |
| Backup rarely included, often a separate charge | Immutable Microsoft 365 backup included at £100 |
EVERYTHING ELSE
| Service | Price | Billed |
|---|---|---|
| One-off support | ||
| Ad-hoc support, no contract For businesses that don’t want an ongoing plan | £155 | per hour. Min 1hr remote, 4hrs on-site |
| Microsoft 365 | ||
| Microsoft 365 Premium licence Real Microsoft price, billed monthly, passed through | £24 | per user / month |
| Microsoft 365 Migration Moving your mailboxes and files across | from £300 | one-off |
| Certifications & compliance | ||
| Cyber Essentials Certificate + consultancy + remediation. The IASME fee alone is £320–£500+VAT | £800–£3,500* | one-off |
| Cyber Essentials Plus Full audit + consultancy + remediation | £1,500–£10,000* | one-off |
| ISO 27001 Gap analysis to UKAS-accredited audit, year one | £10,000–£25,000* | one-off |
| Response | ||
| Cyberattack recovery Incident response, scope depends entirely on severity | £50–£1,000,000* | call 0208 0995540 for immediate free advice |
| Strategic leadership | ||
| Virtual CIO Strategic IT leadership: roadmap, budget, vendor oversight, governance advice and workshops | £500–£5,000 | per month |
| Virtual CISO Strategic security leadership, a separate service from Virtual CIO | £500–£5,000 | per month |
| AI | ||
| AI Manager Stopping Copilot/ChatGPT data leaks | £15–£40* | per user / month |
| Utilities | ||
| Business telephony (VoIP) | £10–£20* | per user / month |
| Connectivity / broadband | £30–£150* | per month |
| Copiers / print management | £30–£150* | per month |
*Estimate, pending confirmation, not a quoted price.
HOW WE WORK OUT OUR PRICING
Ticketing & billing
The system that manages every support request, how long it took, and what’s already been billed, so nothing gets lost or charged twice.
Monitoring & patching
Software that watches your systems and applies updates automatically. This is the tooling cost in the £4–£7 a device figure above.
Access control
Controls who can install software or change settings, and routes anything higher-risk to an engineer for approval in minutes, not left wide open.
Those three, plus the actual hours our engineers spend on your account, are what the price is built from.
FREQUENTLY ASKED QUESTIONS
Do you actually send someone to see our office before quoting us?
Yes, always, in person or by video call for remote teams. An engineer documents your setup and
answers your questions, and that’s how we confirm which plan actually fits your business. This
isn’t free ad-hoc support, but if your team’s got a couple of minor niggles, we’ll often sort them
on the spot so you can see how we actually work.
Is there a minimum number of users?
It’s a pricing minimum, not an eligibility one. We price Minimum and Standard support on a floor
of 5 users to cover our admin costs, but you’re welcome to use our services with fewer than 5,
you’d just be billed as if you had 5.
Can we switch from our current IT company without disruption?
Yes. We handle the handover, including recovering admin access your current provider may be
holding, and don’t touch anything live until the new setup is tested.
How quickly can you set us up?
We can start today if you need us to, but we usually aim for 30 to 90 days. That gives us time to
properly plan the switch and build an onboarding around your business, so the change is as
undisruptive as possible rather than rushed.
What are your response times?
Critical issues get a 1-hour target response, high-priority issues 2 hours, and medium or low
priority issues 4 hours, under our standard Mon–Fri office-hours cover. A 24/7 contract
brings the critical target down to 15 minutes. Full breakdown, including resolution targets by
priority: our response times page.
Do you offer a cheaper starter plan, or pay-as-you-go?
No cut-price monthly plan, no. If you’d rather not have an ongoing contract at all, ad-hoc support
is £155 an hour with no commitment (see the price list below). Managing a device properly costs
around £10 a month in tools alone, before anyone’s time is counted, so we won’t sell a service
that can’t actually deliver proactive, basic reliability.
Is Virtual CIO or AI Manager only for businesses without a support plan?
No. Bigger clients on our £100 plan often add a dedicated, paid Virtual CIO or Virtual CISO for
strategic work on top of day-to-day support. It’s not an either/or.
Do you use AI?
Yes. We use it to work faster and catch things sooner, AI-driven patch management and AI
penetration testing, for example. But we know AI can be infuriating when it’s done badly: a
chatbot that won’t let you speak to a person, a phone tree that goes in circles. You’ll always have
the option to speak to a human here. We think the human touch is what actually makes good service
and good relationships.