When I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right” “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…
If you’re looking into IT services in London, there are of course a huge number of providers to choose from. If you’re wondering how much technical support would be likely to cost your business, it’s actually trickier than you may have thought to find this information out. That’s because many firms are reluctant to display…
Need that extra push for your IT project? IT projects can be notoriously tricky to manage and the risk of failure could be great. One 2012 study from Oxford University and McKinsey of large-scale projects worth $15m or more found that nearly half ran over budget, 7% skipped deadlines and 56% delivered less value than envisaged.…
Keeping computers Cool in the hot weather, 9 Tips for your Business In the UK a spot of hot weather always gets us lots of extra support calls about computers crashing and running slowly. Give us a call on 020 8099 5540 to book a valet for all your office PC’s; it’s much cheaper than…