Managed Office 365 migration for your business

Office 365 migration Office 365 migration is something that right now we are doing as back-to-back projects. We book them in on a weekly basis and prefer not to run them concurrently if possible. Many small businesses are making the transition which can be technically difficult, but once it’s done, the support requirements are significantly…

London Mozart Players: Office Move CASE STUDY

Formed in 1949 by Harry Blech, the London Mozart Players are a versatile ensemble ranging in size from full chamber orchestra (around 40 musicians) to smaller chamber groups, trios and quartets. This is one of the ensemble’s strengths: being able to perform any type of chamber music in venues both big and small. The orchestra…

Getting the best from your Draytek router

Most small businesses use Draytek routers because they are a simple easy to use Linux-based unit with support for FTTC, ADSL and Cable or Shared Internet (in other words everything most small businesses will need). At the moment, the model we’d recommend is the Draytek Vigor 2680n. If you’re having issues with your broadband speed but…

What do IT support teams do?

IT Support – What is it all about? People can be very confused about what IT support does for a business. Most people only interact with IT support services when there is a problem – so they think IT guys fix computers. However, very little engineering time is spent on fixing problems reported by end…

Using ITIL processes in your service desk

When I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right”  “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…

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How much does IT support cost in London in 2015?

If you’re looking into managed IT services in London, there are of course a huge number of managed service providers to choose from. If you’re wondering how much technical support would be likely to cost your business, it’s actually trickier than you may have thought to find an exact or even an estimated price. That’s…

Need that extra push for your IT project?

Need that extra push for your IT project? IT projects can be notoriously tricky to manage and the risk of failure could be great. One 2012 study from Oxford University and McKinsey of large-scale projects worth $15m or more found that nearly half ran over budget, 7% skipped deadlines and 56% delivered less value than envisaged.…

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Keeping your computers cool in hot weather

In the UK, a spot of hot weather always gets us lots of extra support calls about computers crashing and running slowly and clients asking how they can keep their computers cool during the summer months and hot weather. With each machine and person generating 100’s of watts of heat, it can soon become impossible…