office 2013 outlook crashing when printing

A quick fix for Outlook 2013 crashing on print preview Quick note: If you are having another problem with outlook such as send/rec or crashing when searching then the two fixes are (1) install office updates (in file -> office account) or (2) repair outlook (online) in add remove programmes!   Having today fixed a…

Accountant IT Support

IT Support for Accountants Accountants IT support from GoodChoice IT   At GoodChoice IT we have a fair number of accountants as clients, we provide general IT support from our offices in Sutton & London and have worked with most of the specialist accounting packages As your clients become more tech-savvy their demands from your…

Managed Office 365 migration for your business

Office 365 migration Office 365 migration is something that right now we are doing as back-to-back projects. We book them in on a weekly basis and prefer not to run them concurrently if possible. Many small businesses are making the transition which can be technically difficult, but once its done, the support requirements are significantly reduced for…

Getting the best from your Draytek router

Most small businesses use Draytek routers because they are a simple easy to use Linux-based unit with support for FTTC, ADSL and Cable or Shared Internet (in other words everything most small businesses will need). At the moment, the model we’d recommend is the Draytek Vigor 2680n. If you’re having issues with your broadband speed but…

What do IT support teams do?

IT Support IT Support – What is it all about? People can be very confused about what IT support does for a business. Most people only interact with IT support services when there is a problem – so they think IT guys fix computers. However, very little engineering time is spent on fixing problems reported…

Using ITIL processes in your service desk

When I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right”  “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…