When I’m not fixing Windows or printers, I’m often to be found SysAdmining Unix and Linux. So I wanted to share my way of doing this, since I use it just about every day. If you’ve not heard of SysAdmin before, it’s essentially the word for System Administrator or the management of a multi-user IT…
DetailsMost small businesses use Draytek routers because they are a simple easy to use Linux-based unit with support for FTTC, ADSL and Cable or Shared Internet (in other words everything most small businesses will need). At the moment, the model we’d recommend is the Draytek Vigor 2680n. If you’re having issues with your broadband speed but…
DetailsIT Support – What is it all about? People can be very confused about what IT support does for a business. Most people only interact with IT support services when there is a problem – so they think IT guys fix computers. However, very little engineering time is spent on fixing problems reported by end…
DetailsWhen I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right” “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…
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If you’re looking into managed IT services in London, there are of course a huge number of managed service providers to choose from. If you’re wondering how much technical support would be likely to cost your business, it’s actually trickier than you may have thought to find an exact or even an estimated price. That’s…
DetailsNeed that extra push for your IT project? IT projects can be notoriously tricky to manage and the risk of failure could be great. One 2012 study from Oxford University and McKinsey of large-scale projects worth $15m or more found that nearly half ran over budget, 7% skipped deadlines and 56% delivered less value than envisaged.…
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In the UK, a spot of hot weather always gets us lots of extra support calls about computers crashing and running slowly and clients asking how they can keep their computers cool during the summer months and hot weather. With each machine and person generating 100’s of watts of heat, it can soon become impossible…
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