Getting the best from your Draytek router

Most small businesses use Draytek routers because they are a simple easy to use Linux-based unit with support for FTTC, ADSL and Cable or Shared Internet (in other words everything most small businesses will need). At the moment, the model we’d recommend is the Draytek Vigor 2680n. If you’re having issues with your broadband speed but…

Details

What do IT support teams do?

IT Support IT Support – What is it all about? People can be very confused about what IT support does for a business. Most people only interact with IT support services when there is a problem – so they think IT guys fix computers. However, very little engineering time is spent on fixing problems reported…

Details

Using ITIL processes in your service desk

When I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right”  “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…

Details

How much does IT support cost in London in 2015?

If you’re looking into IT services in London, there are of course a huge number of providers to choose from. If you’re wondering how much technical support would be likely to cost your business, it’s actually trickier than you may have thought to find this information out. That’s because many firms are reluctant to display…

Details

Need that extra push for your IT project?

Need that extra push for your IT project? IT projects can be notoriously tricky to manage and the risk of failure could be great. One 2012 study from Oxford University and McKinsey of large-scale projects worth $15m or more found that nearly half ran over budget, 7% skipped deadlines and 56% delivered less value than envisaged.…

Details

Keeping your computers cool in hot weather

Keeping computers Cool in the hot weather, 9 Tips for your Business In the UK a spot of hot weather always gets us lots of extra support calls about computers crashing and running slowly. Give us a call on 020 8099 5540 to book a valet for all your office PC’s; it’s much cheaper than…

Details