Managed Office 365 migration for your business

Microsoft 365 Migration Help   Office is now Microsoft 365 Microsoft365 migration projects. Many small businesses are making the transition which can be technically difficult, but once it’s done, the support requirements are significantly reduced for email and your users have access to an up-to-date high-quality toolkit for their IT needs. So as a quick…

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Getting the best from your Draytek router

Most small businesses use Draytek routers because they are a simple easy to use Linux-based unit with support for FTTC, ADSL and Cable or Shared Internet (in other words everything most small businesses will need). At the moment, the model we’d recommend is the Draytek Vigor 2680n. If you’re having issues with your broadband speed but…

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What do IT support teams do?

IT Support – What is it all about? People can be very confused about what IT support does for a business. Most people only interact with IT support services when there is a problem – so they think IT guys fix computers. However, very little engineering time is spent on fixing problems reported by end…

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Using ITIL processes in your service desk

When I started in IT support, ITIL (Information Technology Infrastructure Library), it was not something that anyone had heard of and so we developed our own processes such as: “Do it once, right”  “Document the steps if it’s weird or oddball.” “Train staff (customers) on the helpdesk process so they can use it effectively” Nowadays, we…

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Need that extra push for your IT project?

Need that extra push for your IT project? IT projects can be notoriously tricky to manage and the risk of failure could be great. One 2012 study from Oxford University and McKinsey of large-scale projects worth $15m or more found that nearly half ran over budget, 7% skipped deadlines and 56% delivered less value than envisaged.…

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